What we do to improve shipping
All of our orders are presorted into 3 categories before arriving to our local post office. Local (Houston), Local-ish (Houston surrounding cities), Everyone else. By presorting this helps to get your packages into the correct outgoing bins when dropped off. We also present the clerk with a scan sheet. By scanning 1 bar code all orders that we drop off are immediately scanned and accepted into the system which then puts the responsibility of delivery on the USPS.
What you can do to improve shipping
- Double check your email address. Tracking information is sent to the email address that you use to order. Also, if there is an issue with your order we may need to contact you. Failure to respond to emails leads to order cancellations.
- Double check your shipping address. Have you moved, do you have an apartment number?
When Will My Order Ship
All orders ship in 3-5 business days. In November and December the processing time is increased to 5-7 business days.
All orders include a tracking number. Tracking is sent to the email address attached to the order. If after 7 business days you do not receive a tracking number please check your Spam inbox and then contact firstname.lastname@example.org and we will be happy to assist.
Once a package has been accepted by the USPS, Inclusive Randomness is not responsible for lost/delayed/incorrectly delivered packages. We also do not have access to additional information outside of the tracking number.
Can I Edit An Order?
Due to our order volume and shipping process we are unable to edit an order once it has been submitted. Orders can be cancelled at our discretion if requested by the customer with the exception of custom items and orders that have already shipped.
If your order is returned to us due to an incorrect shipping address or failure on the customer's part to pick up packages that may be held at their local post office, it is the responsibility of the customer to cover the cost to have the order reshipped. Refunds will not be processed
If your order was damaged in transit or if you received an incorrect item, please send a picture along with your order number to email@example.com and we will ship our replacement items ASAP.